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Below, you’ll find the most commonly asked questions about Diaa designs Flagship retail store.
 For online information please go to our online policy.
If you have additional or more specific questions, please don’t hesitate to contact us.

What type of merchandise do you carry?

We are a formal wear company that offers a wide selection of Evening, Bridal, Pageant, Prom, Homecoming, Accessories and Shoes.

Do your dresses come in colors other than shown on the site?

Yes. Some of our styles are available in additional colors. Please contact our store for specific styles.

Do you offer custom designer gowns?

Yes we do. Please see Haute Couture page on this website for more information.


Do you hold items?

No, we are sorry but we do not hold items.

Do you register prom dresses?

Yes, we register dresses! When you purchase a dress at the Diaa designs retail store, we register your dress. What does it mean to have your dress registered? Your sales associate will ask you your school and which Prom you are attending and your dress will be registered to that particular list. We will not sell the same style in the same color for the same Prom or Dance, however we will sell the same dress in a different color to the same Prom or Dance. Although we try our absolute best, on rare occasions there will be duplication’s and therefore Diaa designs does not guarantee that you will not be wearing the same dress as someone else at your Prom. There are too many factors beyond our control that can lead to a dress being duplicated. Registering a gown is a courtesy and can only be used for a dress that has been purchased from our retail location (not online) at the time of purchase.

Do you rent, consign or resale and dresses?

No, we do not rent, consign or resale any items, each item sold is brand new from the manufacturer.

Do you guys run promotions or discounts?

Yes we do. All you need to do is view our Promotion page on this site or subscribe to our newsletter to be notified of promotions going on.


Will I need alterations?

Every dress needs some adjustment to make it look its best, and to make you have a carefree day at your day of event.

Do you offer alterations?

No, but we will as convenience to our customers refer you to an expert alterations professional for a PERFECT fit.

Are alterations charges included in the price?

Alterations are always a separate charge at Diaa designs. That is because the alterations are done by outside independent seamstress and we suggest them as convenience of our customers and we receive no income from alterations.
Please note that We are not responsible for any damages or alterations made by any alteration, tailoring or dry cleaning service or after the dress has been picked up from the store.

Do I have to get my alteration done through your recommended seamstress?

You are under no obligation to have your alterations done through our seamstress.


Are appointments required?

Appointments are required For Bridal and Haute Couture dresses, to provide superior customer service and to ensure personal attention!

How long are appointments?

You should never feel rushed when making such an important decision, so we block out 90 minutes for all bridal appointments.

Can I bring children to my appointment?

A child’s safety is our highest priority. Our store is not a safe or secure environment for small children. We are located on a very busy street and have displays that are intended for adult use only. If you decide to bring children, we expect that they will be either in a stroller or held while they are in attendance in our store. It is also required that you bring someone to keep an eye on the child at all times.

Do you accept appointments after business hours?

Yes in some cases, if our schedule allows. Please call us for details.


What form of payment do you accept?

We accept cash, check with an ID (We do not accept checks as final payment at the time an item leaves the store), Visa, Mastercard, American Express, Discover, and debit cards and Diaa Designs Gift Cards.

Do you accept payments by mail?

Yes we do. Please send all payments to: Diaa designs, 1216 East Market Street, Warren, Ohio 44483

Do you charge sales tax?

Yes, We are required to collect local sales tax in states where Diaa designs maintains a physical presence. At Ohio flagship salon, Customer(s) are liable for all applicable Ohio sales tax.

Do you charge a fee to store the gown for me?

No.  Gowns are stored on our premises for safe keeping a maximum of six months.

Returns & Experience

What is your return or cancellation policy?

For In-store retail, all Sales Are Final. Please select carefully. No cancellations, No Refunds, Returns, Exchanges or transfers of deposits. No Exceptions, including special orders, in stock or lay-away purchases. For online purchases, please check our Online Policy page.

What if my size changes due to weight loss or weight gain?

Diaa Designs, is not responsible for dress size changes due to weight loss or gain that may occur once the order has been placed or layed away.

My consultant and store experience was fantastic and I want others to know about it. How should I do that?

We would love for you to tell us about your experience on our Facebook fan page or write a Google, Yelp or Yahoo review. We monitor these channels and communicate your compliments to the owners of our company and congratulate the staff involved in your experience.

I did not enjoy my experience with Diaa designs. I want someone to know about it and fix it!

We appreciate you letting us know when we have not met your expectations. Give us a chance to make it right! Your first call should be to the manager at the store where you shopped. If the Manager is not able to satisfy you please email us at customercare@houseofdiaa.com. Please provide information about the store you visited, your name and your telephone number so we can call you and help resolve the issue.


If I like a dress on your website, will you ship it out of state to me?

Not a problem. As long as the dress is available in our stock when you order it, we can ship it for you anywhere within the Continental USA (Free Ground shipping for a limited time). Also we offer shipping to other participating countries outside the United States. (Shipping fees and other charges may apply)

What if I don't find a store that carries your dress in my area, Will you ship it to me?

Yes, absolutely.  We can ship a dress anywhere you’d like as long as we have no store in your area.

Is there a charge for shipping?

For a limited time only, we offer free Ground shipping on all orders shipped in the Continental USA. Rush shipping can be added at an additional fee. Other shipping options are calculated at checkout based on your shipping address, service, quantities and weight. Customers are responsible for shipping charges, customs, duties, or any other charges related to international shipping. For more shipping info, please check our Online Policy page.

What carrier do you usually use for Shipping?

Normally we use UPS, however; we may be able to use other requested carriers.  Also, Overnight and Express delivery options are available. (extra fees will apply).


How do I contact you?

The best way to contact us here at Diaa designs is via email.

Send us an Email

Can I contact you by telephone?

Yes. If after hours, please leave a message and we will get back to you as soon as possible.

How do I contact you regarding job opportunities?

You can check out our website career page after you click on learn more for available positions. If interested, Please submit resumes and cover letters to :

Human Resources
Diaa designs, inc.
1216 East Market Street,
Warren, Ohio 44483

Send us an Email

How do I learn about Diaa designs upcoming events, shows and promotional sales?

To stay in the loop and learn more, please join our mailing list so you can send you information about new arrivals, promotions, exclusive events, shows and web updates.