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Online Guide

Welcome to diaadesigns.com!

Our mission is to provide amazing designs with exceptional customer service. Since Diaa designs is a specialty designer store and due to the nature of special occasion merchandise, this page details our On-Line shopping policy and Guide. Please note that our online policy and in-store policy are different. For our Flagship in-store retail policy, please see Retail Policy page.

-General information:

It is understood that Items purchased online at diaadesigns.com from any category is “over-stock”, “Clearance” or “Sale” merchandise from our store location. (All of our merchandise are exclusive designer items, brand new, never been worn, with original packages and tags).

Please note that each of our original creation is individually sewn, beaded and embroidered. Any variations are the result of handmade workmanship and are not to be considered as irregularities or damaged. Also please note that our online prices and stock availability may differ from our flagship retail store.

Before ordering please choose your dress carefully, referencing Diaa designs size charts. (Please note that each style may have a different size chart). We will not be responsible for you ordering the incorrect size, style or color.

Also it is extremely important that you provide us with the wear date for your dress. If we are unable to provide your dress by the wear date, we will let you know immediately. We typically are able to confirm an order or provide you with the order status the day it is placed unless we receive your order after normal business hours posted on the Contact Us page. Your order status or confirmation will be sent to the email address provided at checkout.

-Choosing your size:

To find your size, Please refer to Diaa designs size charts that are located on every dress detail page and note that Size Charts may be different for each dress.

Please have someone help you measure yourself, but we recommend that you have your measurements taken by a professional seamstress for more accurate results.

Be sure to round up your measurements and please consider that even with accurate measurements; you may still need to alter the dress. You should look for a competent seamstress in your area who will be able to perform these alterations.

If you are between sizes, it is suggested that you choose the largest size of your bust, waist or hip measurements. We recommend going with a larger dress size and have the dress tailored for a perfect fit. Remember it’s easier to take a dress in than to let it out.

Please measure carefully. Do not try to guess your size, and please note that Diaa Designs, Inc. cannot be responsible for the size you choose or for the measurements taken by you. Also, please note that the size charts should be used as a general guideline only.

For more info on sizing, please view our: Size and Color Guides.

-Order Processing:

Please check your order carefully before submitting online and upon completing it, you will receive an automatic email verifying your order has been received. This email does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason.

New orders will be confirmed and processed within 1-3 business days. Items in stock usually ship on the next business day. If a delay occurs, we will notify you of the expected ship date and your shipping method will take place from that date. If your item is not in stock, we will notify you and give you other options to choose from or cancel your order at no charge.

Lastly, you will be sent a shipped email with a tracking number for your package. It is important to note that shipping takes place from the date we have your item ready, not from the date you place the order.

-Merchandise inspection prior to shipping:

All of our merchandise is carefully packaged and inspected by our quality control team prior to shipping from our warehouse. Our team carefully inspect each item that is shipped to make sure that it is the style, size, and color that you ordered free of any damage or defect. In the event that your package is damaged during shipment, we ask that you immediately contact us so we are able to rectify the problem with the carrier and issue you an exchange.

-Shipping:

Ground shipping within the Continental United States is free for a limited time on all orders. Rush shipping can be added at an additional fee. Other shipping options are calculated at checkout based on your shipping address, service, quantities and weight.

Once your order has been placed it will be processed within 1-3 business days. It is important to note that shipping takes place from the date we confirm your item is ready for shipping, not from the date you place the order. Items in stock usually ship on the next business day. Special orders will require additional time to receive based upon availability.

All items purchased are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. A tracking number is usually sent to your email address once the product has shipped. If you refuse delivery of an item that is ordered and shipped to you, we will reship it to you and charge you for all shipping charges incurred. If you have questions concerning shipping, please contact us.

-International Orders:

We ship our products worldwide (Regretfully,some restrictions applies). International shipping is done mainly through UPS. As an added layer of protection and in order to expedite the screening of international orders, we use PayPal as our exclusive payment processor for all orders. Please note that all International Orders are final sale. We do not offer exchanges, credits or returns.

Please be aware of the following:
a) Import duties, taxes and customs charges related to international shipping are not included in the item price or shipping and handling. These charges are the buyer’s responsibility.
b) Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.

Also please note that some orders can be more than charged during the online payment process and in those instances we will let you know of any additional shipping charges before we send your order. All items purchased are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. A tracking number is usually sent to your email address once the product has shipped. Diaa designs is NOT responsible for any items seized by customs or any delays caused by customs. We suggest you contact your Customs Department for further information on any delays, fees, or shipment restrictions. Diaa designs is not aware of, or responsible for, the laws and customs regulations of countries outside the United States.

-Tracking your Order:

Once your order has shipped, you will be emailed a tracking number. Tracking will be available the day after your order is shipped out. Since your order is shipped via UPS, you will be provided an estimated delivery date when you track the package at ups.com.

-Returns:

We hope you LOVE your dress, but if you are not completely satisfied with your on-line internet purchase, You can return your dress for an online credit at diaadesigns.com valid for six months period from the original date of purchase less 15% restocking fee, with the exception of the following items, which are not returnable:

–Items marked as “final sale”
–Items purchased using a store credit from a previous return

Due to the nature of special occasion merchandise and the uniqueness of the dress industry, similar to most online specialty store’s policies, we do not offer refunds, all Sales are Final, no exceptions and the conditions below must be met to process your return for store credit request:

You must request a return authorization number from our return department within 3 business days after receiving your order. Please view the information on the bottom of this page in order to start the return process request.

Original dress must be shipped back within 3 business days from the time you receive the Return Authorization number. Please make sure the Return Authorization number is clearly printed on your box. No dress will be accepted without a Return Authorization.

You are free to return the item with a shipping company of your choice and at your own expense. Diaa designs is not responsible for any loss or damage of your returned shipment. All items must be returned in the same original condition as was shipped to you from our warehouse with original packaging and tags.

When we receive your package, we will inspect your item, check the style, color, measure for size accuracy, etc. Returned items must not have been worn, washed, or altered; they must have all original tags attached to them and must be in their original packaging. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or any other damages will be returned to you. Any item that appears to have been worn, altered or changed will not be accepted.

Once your item package is received and inspected, we’ll send you an email notification of your online credit. It can take 5-10 business days to process your store credit. If you need a dress that is time sensitive due to an upcoming event, please let us know ASAP and we can offer you alternate shipping options.

To redeem your store credit, simply use the personalized refund code you received from us by email in the Coupon Code box at checkout when purchasing your new item. Please note that store credit can only be used for purchasing merchandise offered on our site and it cannot be
used towards shipping costs.

All internet orders must be handled through our internet customer service not our physical store location. We do not accept international returns (Some exceptions may apply).

Return Request

-Order changes and Cancellations:

Once your order is placed, you cannot change, alter, or cancel your order in any way and for any reason. However, if you have entered an incorrect shipping address or information, please email us as soon as possible so that we can correct the information. Please note that once your package has shipped, UPS charges an intercept fee plus transportation fees to change an address. This charge can be billed to your original method of payment, or a new method of payment should be provided by you to cover these costs. In the event an item in your order is NOT AVAILABLE, you will be offered alternatives or the option to receive a full refund for the item.

-Telephone Orders:

For customers not wishing to place their order online you may use our Contact form to request a call back. Please include an appropriate time to contact you and also your time zone or state where you are calling from. One of our service representatives will be in contact with you within 1 business day to take your order information.

-Payment methods:

On line orders require payment in full. All prices are quoted in U.S. Dollars. We accept Paypal payments as well as the following credit cards: Visa, MasterCard, American Express, Discover and money orders. You can also pay via checking account using Paypal. Please note that we can only ship to the name and address associated with the registered owner of the Paypal or Credit card account. To make other arrangements please contact us for instructions.

To pay for your order with a money order do not place your order online. Mail your money order with your order information to:

Diaa Designs
1216 East Market Street
Warren, OH 44483

Please include your name, phone number, email address, shipping address, style number, size, color and wear date.

Please be sure to provide your exact billing address and telephone number (the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. There is no surcharge for using your credit card to make purchases and your credit card will only be billed upon shipment of your order. Your credit card payment will be refunded if your order cannot be filled by your wear date.

-Taxes:

There is no sales tax for out-of-State sales, but we automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the State of Ohio. We charge Trumbull county sales tax at a current rate of 6.75%. For orders shipped to other States, you are solely responsible for all sales/use taxes or other taxes if applicable. The customer is responsible for any additional custom duty and/or value added tax (VAT) when items are received outside of the United States.

-Your Account:

If you use diaadesigns.com, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Please note that we only sell our merchandise to adults who can purchase with a credit card or other permitted payment method. If you are under 18, you may use this website only with involvement of a parent or guardian.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

-Dress Availability:

Our Hottest dresses sellout so fast it is impossible for us to guarantee that every style on our website will be available when you place your order. Availability of dresses can change on a daily basis, especially during prom and Pageant seasons. Please make your selection as early as possible. If we do not have your dress in stock, it may be special ordered for you provided we can fulfill your order by your wear date. You will receive a confirmation email within 5 business days of ordering. * Business days are Monday – Friday (excluding Holidays).

-Color mismatch:

The settings of your computer screen may alter the color of the pictures shown on diaadesigns.com. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped, and the pictures on the page are only for reference. The color cannot be 100% the same, we can only assure similarity with the models. However, if you are confident that you have received the item in a wrong color, please provide the photos as a proof and contact us to ask for a full refund or dress exchange.

-Descriptions, Pricing & Typographical Errors:

We attempt to be as accurate as possible. However, we do not warrant that product descriptions, prices, pictures or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition. In the event a product is listed at an incorrect price due to typographical error, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your credit card account in the amount of the incorrect price. Also please note: diaadesigns.com reserves the right to change prices, colors, sizes, and policies listed on this website at any time without prior notice.

-Privacy Policy:

Diaa designs, Inc. Is strongly committed to the protection of your privacy rights, your information is never given out to any 3rd party except for delivery services (FedEX, UPS, USPS – Shipping address and phone number are required to deliver your package). Should you have any questions or concerns, please review our Privacy Policy & Terms of Use.

We are pleased to have the opportunity to help find you the dress of your dreams. Thank you in advance for your business! If you have any questions, please Contact Us.