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What type of merchandise do you carry?
We are a formal wear company that offers a wide selection of Evening, Bridal, Pageant, Prom, Homecoming, Accessories and Shoes.
Do your dresses come in colors other than shown on the site?
Yes. Some of our styles are available in additional colors. Please contact our store for specific styles.
Do you offer custom designer gowns?
Sorry we do not offer custom gowns at this time.
Do you carry Bridsmaids dresses?
No we do not.
Do you hold items?
No, we are sorry but we do not hold items.
Do you register prom dresses?
No we do not.
Do you rent, consign or resale and dresses?
No, we do not rent, consign or resale any items, each item sold is brand new from the manufacturer.
Do you guys run promotions or discounts?
Yes we do. All you need to do is view our Promotion page on this site, check out our Facebook page or subscribe to our newsletter to be notified of promotions going on.
Will I need alterations?
Every dress needs some adjustment to make it look its best, and to make you have a carefree day at your day of event.
Do you offer alterations?
No we do not.
What form of payment do you accept?
We accept PayPal payments as well as the following credit cards: Visa, MasterCard, American Express, Discover, debit cards and money orders.
Do you accept payments by mail?
Yes we do. Please contact us.
Do you charge sales tax?
There is no sales tax for out-of-State sales, but we automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the State of Ohio. We charge Trumbull county sales tax at a current rate of 6.75%. For orders shipped to other States, you are solely responsible for all sales/use taxes or other taxes if applicable.
What is your return or cancellation policy?
Please check our Online Policy page.
What if my size changes due to weight loss or weight gain?
Diaadesigns.com, is not responsible for dress size changes due to weight loss or gain that may occur once the order has been placed.
My experience was fantastic and I want others to know about it. How should I do that?
We would love for you to tell us about your experience on our Facebook fan page or write a Google, Yelp or Yahoo review. We monitor these channels and communicate your compliments to our company and congratulate the staff involved in your experience.
I did not enjoy my experience with diaadesigns.com. I want someone to know about it and fix it!
We appreciate you letting us know when we have not met your expectations. Give us a chance to make it right! Please send us an e-mail as soon as possible, provide information about your name and your telephone number so we can call you and help resolve the issue.
If I like a dress on your website, will you ship it out of state to me?
Not a problem. As long as the dress is available in our stock when you order it, we can ship it for you anywhere within the Continental USA (Free Ground shipping for a limited time). Also we offer shipping to other participating countries outside the United States. (Shipping fees and other charges may apply)
Is there a charge for shipping?
For a limited time only, we offer free Ground shipping on all orders shipped in the Continental USA. Rush shipping can be added at an additional fee. Other shipping options are calculated at checkout based on your shipping address, service, quantities and weight. Customers are responsible for shipping charges, customs, duties, or any other charges related to international shipping. For more shipping info, please check our Online Policy page.
What carrier do you usually use for Shipping?
Normally we use UPS, however; we may be able to use other requested carriers. Also, Overnight and Express delivery options are available. (extra fees will apply).
How do I contact you?
The best way to contact us here at Diaa designs is via email.
Can I contact you by telephone?
Yes. If after hours, please leave a message and we will get back to you as soon as possible.
How do I learn about Diaa designs upcoming events, shows and promotional sales?
To stay in the loop and learn more, please join our mailing list so you can send you information about new arrivals, promotions, exclusive events, shows and web updates.
